Before a patient steps through the door of any medical office, he or she speaks to a receptionist. A patient needs a calm, friendly voice to reassure them while arranging for an appointment to see the doctor. While many receptionists may be in-house, there is an option – a virtual medical receptionist.
What Is a Virtual Medical Receptionist?
Virtual medical receptionists are trained professionals who work remotely. Like their in-person counterparts they perform the following tasks:
- Answer incoming and outgoing calls
- Take messages, and answer inquiries
- Manage, schedule and even reschedule appointments
- Refill patient prescriptions
- Verify a patient’s insurance
- Arrange referrals
- Complete clerical/administrative tasks
Virtual medical receptionists are beneficial to a practice or clinic in so many ways. They
- Can be available 24/7 – making it easier for patients and other medical personnel to contact the office/clinic with information or questions
- Provide more time for medical professionals to focus on being medical professionals. They no longer need to worry about patients and medical personnel not being able to reach them or about various paperwork.
- Are a cost-effective means of ensuring patient and doctor satisfaction. By having a virtual medical receptionist, a medical professional escapes the costs entailed in hiring and equipping an office for an in-person receptionist.
Merely by being available they can provide a supportive environment.
Hiring a Virtual Medical Receptionist
A receptionist is essential for any medical professional wanting to conduct business efficiently and effectively. However, hiring one and equipping him/her accordingly is expensive. The answer is simple and cost-effective. Hire a virtual medical receptionist. He/she is not only capable of performing the required tasks but also can be available 24/7. This results in a smoothly run and welcoming medical practice with patients who are treated well and a doctor who can now happily focus on patients.